Date: 3/19/2020


Dear client,

Our number one priority is the health and safety of our employees, clients and our community. We are carefully monitoring the recommendations of governmental health agencies, such as the World Health Organization (WHO), Center for Disease Control (CDC) and local health organizations.

We understand the impact that this health event could have on our employees and clients. We are focused on our preparedness efforts to maintain a safe work environment and to sustain our business operations.

Security, safety and well-being is integral to our products, business processes and infrastructure.
As such, we have activated the following business resiliency measures, so we can continue to serve you, which includes:
•   Enabling work from home capabilities within impacted regions.
•   Providing our employees with information and best practices to prevent the spread of any illness.
•   Coordinating global and local communications with our employees, clients and partners.
•   Limiting all non-essential business travel and establishing procedures upon return from travel.

During this period, we want to assure you that Novamex is fully operational, our suppliers are committed to delivering uninterrupted service without any negative impact, to the extend commercially practicable, and we currently do not foresee COVID-19 negatively impacting production and delivery of the products we supply you.
We will continue to monitor this situation and will shift workloads, as necessary, to ensure essential services remain operable. We are committed to serving our customers and will keep you informed of any changes. On behalf of all of us at Novamex, thank you for your continued business.

Warm Regards,

Luis Fernandez
CEO